(Gray News) - Many Wells Fargo customers are unable to use their debit cards or log onto the website or mobile app Thursday because of a power shutdown at one of their facilities triggered by smoke.
The San Francisco-based bank said on Twitter at about 1 p.m. that during routine maintenance, smoke was detected, and systems shut down.
The bank did not say what the facility was or when systems will be up and running.
The bank tweeted at about 9 a.m. about the outage, and asked customers to check back for updates.
Many customers report their debit cards were declined when paying for goods and services.
Downtedector.com, which tracks outage reports, shows giant swaths of outages up and down the Eastern seaboard, as well as Texas, California and spots in Iowa and Minnesota.
The company later tweeted that the issue had been contained and was only affecting one of their facilities. It is not due to any cyber security event.
An hour after the initial tweet, the company said they were experiencing a “systems issue” and apologized for the inconvenience, but did not say how long systems would be down.
This is the second time in a week Wells Fargo has experienced technical issues.
Last Friday, a typical pay day, the company’s online banking and mobile app wasn’t working.
Folks have taken to social media to express their displeasure.
Some are reminding the banking giant of the 2016 scandal when employees opened about 3.5 million bank accounts in customers’ names without authorization in order to meet sales goals.