JACKSON, Miss. (AP) - The Mississippi Public Service Commission
will hold a public hearing on a proposed rule that would require
utility companies to ditch their automated customer service calling
systems for live human representatives during normal business
Commissioner Brandon Presley says the Dec. 2 hearing on the
proposed rule is a direct result of complaints from utility
customers who have expressed their frustration and dissatisfaction
with company automated calling systems.
Presley says the systems cause a delayed response from utility
companies and some customers feel intimidated by the automated
Commissioner Lynn Posey says the rule is simply an attempt to
require utility companies to provide better customer service.