PSC wants better utility customer service

JACKSON, Miss. (AP) - The Mississippi Public Service Commission

will hold a public hearing on a proposed rule that would require

utility companies to ditch their automated customer service calling

systems for live human representatives during normal business


Commissioner Brandon Presley says the Dec. 2 hearing on the

proposed rule is a direct result of complaints from utility

customers who have expressed their frustration and dissatisfaction

with company automated calling systems.

Presley says the systems cause a delayed response from utility

companies and some customers feel intimidated by the automated


Commissioner Lynn Posey says the rule is simply an attempt to

require utility companies to provide better customer service.

(Copyright 2008 by The Associated Press. All Rights Reserved.)