A water utility that serves some Hattiesburg residents is once again under the microscope of the Mississippi Public Service Commission.
Commissioner Sam Britton and the PSC have reopened a case surrounding the Arnold Line Water Association. Britton said the case was reopened after ongoing complaints from customers regarding service issues.
In 2016, the Public Service Commission (PSC) asked Arnold Line Waster Association to make changes to its rules, regulations, policies, and procedures to "bring the regulations into compliance with Commission rules," and required a formal hearing when the utility refused. The association eventually agreed to comply with the Commission’s Order to change its Rules and Regulations to better serve customers.
The PSC asked the water company to make four changes. One of those changes was to stop requiring customers to provide their "entire bill or account number" to be able to pay. Since Arnold Line said it would comply with the Commission’s Final Order, the Commission has received 38 informal complaints alleging Arnold Line is requiring bills or account numbers in order to make payment.
“The bottom line is that I want people to be treated fairly,” Britton said. “We have worked with Arnold Line in hopes of coming to an understanding as to how customers should be treated so I’m disappointed to hear that these problems are persisting. However, there are avenues in which we can go down to ensure customers are treated courteously. And I plan on going down every one of them until we see a tangible solution in this case.”
Commissioner Sam Britton says their legal staff will begin investigating and order a public hearing in order to determine if violations of the Commission’s Order have occurred and to bring necessary changes at Arnold Line Water Association.
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