HATTIESBURG, MS (WDAM) - The Mississippi Public Service Commission has set a date for a public hearing after a utility company refused to change its rules and regulations to improve customer service.
Representatives from Arnold Line Water Association will have the opportunity to defend their legal position at a hearing that is open to the public and will take place at 10 A.M. on Tuesday, January 10.
The hearing will be in the Mississippi Public Service Commission Hearing Room on the first floor of the the Woolfolk State Office Building in Jackson.
The Public Service Commission asked Arnold Line Water Association to make several adjustments to its billing and service codes, which resulted after 150 customer complaints were documented over the years, according to Sam Britton, Public Service Commissioner.
Changes like these are deemed necessary to bring Arnold Line up-to-date and in compliance with commission standards, according to the commission.
After the hearing, the matter will be taken into advisement prior to the drafting of a recommended order that will be submitted to the Commission for approval.