Silver Airways passenger upset with service - WDAM-TV 7-News, Weather, Sports-Hattiesburg, MS

Silver Airways passenger upset with service

Local passengers who fly with Silver Airways are extremely frustrated, and say the company's poor management makes them just "plane" frustrated.

Hopes flew high in 2012 when Florida-based Silver Airways moved into essential air service locations, such as Hattiesburg. Fast forward to 2014, the Director of Hattiesburg-Laurel Regional Airport says it's unlikely that the airline will renew its contract with the Federal Government to provide air service to the Pine Belt, which would leave air travelers without a local connection to a major hub.

"I flew in Atlanta last week, and what they're doing is they're not crewing the two morning flights. They're only flying the evening flights, but they're selling tickets for morning and evening flights anyway," said Ed Willoughby, a frustrated customer.

"So, they put you in a cab, send you to Gulfport and you vie for a seat down here. The agent says they screw up every ticket."

Tom Heanue, Executive Director of Hattiesburg-Laurel Regional Airport said in an earlier story the airline has struggled with poor management, and that new rules with the FAA on pilots-in-training have pretty much killed Silver in reliability. Heanue and airport officials in nearby Meridian are teaming up to meet with another carrier, which has expressed some interest in the area. Silver Airways contract at Hattiesburg-Laurel Regional Airport expires on September 30th, 2014.

Henaue couldn't be contacted for comment on Tuesday, because he is out of town until Friday.

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