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SOURCE Kepware Technologies
Dedication to customer relationships makes company stand out to judges of the world's premier business awards
PORTLAND, Maine, Feb. 25, 2014 /PRNewswire/ -- Kepware Technologies, a software development company focused on communications for automation, was presented on Friday, February 21st with a Bronze Stevie Award for Customer Service Department of the Year in the computer software category for companies with up to 100 employees.
The Stevie Awards for Sales & Customer Service recognize the achievements of call centers, customer service, and sales professionals worldwide. Several hundred executives judged the more than 1,000 entries received this year in more than 100 categories.
"Exceeding our customers' expectations is essential to growing our business and maintaining Kepware's reputation for delivering the highest quality products and services in our industry," said Brett Austin, President, Kepware Technologies. "We're honored to have received the 2014 Bronze Award for Customer Service Department of the Year. The award recognizes the hard work and dedication of our Technical Support team, and challenges us to keep improving."
Kepware was recognized by the judges for its unique approach to customer service. While other organizations measure success by key performance indicators like time to resolution, Kepware concentrates on spending quality time with customers and building mutually beneficial relationships. Under the direction of Matthew Roy, Kepware's Director of Technical Support, the department doubled in size in 2014 and added a coordinator to triage cases efficiently. The additional resources have allowed Kepware to spend quality time with its growing customer base while still responding quickly to open cases.
"We couldn't be happier with this year's Stevie Award winners," said Michael Gallagher, President and Founder of the Stevie Awards. "Each year it becomes increasingly difficult for our judges to weed out the best of the best. We continue to be impressed, and believe this year's recipients are truly deserving."
Trophies were presented to honorees at a banquet on Friday, February 21st at the Bellagio hotel in Las Vegas. A full list of winners can be found on the Stevie Awards website.
About Kepware Technologies
Kepware Technologies is a private software development company headquartered in Portland, Maine. Kepware provides a portfolio of software solutions to help businesses connect diverse automation devices and software applications. From plant floor to wellsite to windfarm, Kepware serves a wide range of customers in a variety of international vertical markets including Manufacturing, Oil & Gas, Building Automation, Power Distribution, and more. Established in 1995 and now distributed in more than 100 countries, Kepware's software solutions help thousands of businesses improve operations and decision making.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
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