Affordable Care Act: Delays bite consumers during rollout - WDAM-TV 7-News, Weather, Sports-Hattiesburg, MS

CBS 5 Advocate

Affordable Care Act: Delays bite consumers during rollout

PHOENIX (CBS5) -

Much of the nation experienced problems with healthcare.gov on day one of the rollout, and Arizona was no exception.

CBS 5 News spoke with Arizona Navigators, agencies charged with helping consumers understand their options on healthcare.gov, they listed a number of problems for consumers trying to access the site:

* The website is moving very slowly during the initial process to create an account.
* Many are not able to get past the page where they set up their username and password.
* Many are seeing pages appear like "health insurance marketplace PLEASE WAIT which is stalling the process.
* The site is asking patience, and says that lots of visitors are at healthcare.gov today.

The Director for healthcare.gov for Arizona, Herb K. Schultz is also preaching patience.

"With any big technological transformation, there are going to be glitches, there are going to be some issues, but we have people working round the clock, to address those glitches, and many of them are, and have been rectified already," Schultz said.

Here are the day one numbers for healthcare.gov according to Schultz:

* 2.8 million visitors to the site nationwide
* Individual numbers for Arizona are not yet available.
* Just over 80,000 people across the country used the 24-hour toll-free customer service hotline.
* 60,000 people nationwide initiated online chats with customer service reps at healthcare.gov.
* Many people, including those in Arizona, were able to compare and purchase plans on the marketplace today.

Patience is really the key here. There is no need to panic, the process for enrollment in healthcare is just getting started. Consumers should know they have plenty of time. If you want your coverage to start on Jan. 1, you have until Dec. 15 to sign up. The final deadline for enrollment is March 31, 2014.

Copyright 2013 CBS 5 (KPHO Broadcasting Corporation). All rights reserved.

  • Local NewsLOCALMore>>

  • Family of slain Laurel teen speaks out

    Family of slain Laurel teen speaks out

    Tuesday, May 22 2018 11:48 PM EDT2018-05-23 03:48:40 GMT
    source: facebooksource: facebook
    source: facebooksource: facebook

    The mother of 18-year-old Addie May, who was killed early Saturday morning in a drive-by shooting, collected her daughter's diploma during her graduation from Laurel High School Tuesday night. Her father, Kevin May, says his daughter was in the wrong place at the wrong time. "As a father, I just want people to know that my daughter is gone but she will never be forgotten," says Kevin May. "We're going to keep her name uplifted like she's still with us because she...

    More >>

    The mother of 18-year-old Addie May, who was killed early Saturday morning in a drive-by shooting, collected her daughter's diploma during her graduation from Laurel High School Tuesday night. Her father, Kevin May, says his daughter was in the wrong place at the wrong time. "As a father, I just want people to know that my daughter is gone but she will never be forgotten," says Kevin May. "We're going to keep her name uplifted like she's still with us because she...

    More >>
  • Waiting on Justice: Pretrial detention in Mississippi

    Tuesday, May 22 2018 11:27 PM EDT2018-05-23 03:27:19 GMT
    Innocent until proven guilty, but for thousands of pretrial detainees currently in county jails across Mississippi, it can seem the other way around. (Photo source: WDAM)Innocent until proven guilty, but for thousands of pretrial detainees currently in county jails across Mississippi, it can seem the other way around. (Photo source: WDAM)

    Innocent until proven guilty, but for thousands of pretrial detainees currently in county jails across Mississippi, it can seem the other way around. "In our constitution, we're not guilty until proven guilty or they plead guilty," said circuit judge    "Pretrial detention is a problem set across the state of Mississippi,"  it's not a new problem, defendants sitting in jails waiting for their cases to make it through the court system. a list of pi...

    More >>

    Innocent until proven guilty, but for thousands of pretrial detainees currently in county jails across Mississippi, it can seem the other way around. "In our constitution, we're not guilty until proven guilty or they plead guilty," said circuit judge    "Pretrial detention is a problem set across the state of Mississippi,"  it's not a new problem, defendants sitting in jails waiting for their cases to make it through the court system. a list of pi...

    More >>
  • Hattiesburg voters approve bond renewal for HPSD

    Hattiesburg voters approve bond renewal for HPSD

    Tuesday, May 22 2018 11:16 PM EDT2018-05-23 03:16:21 GMT
    City officials are asking Hattiesburg residents to approve a bond renewal to improve aging school facilities. (Photo source: WDAM)City officials are asking Hattiesburg residents to approve a bond renewal to improve aging school facilities. (Photo source: WDAM)

    Tuesday is a big day for the Hattiesburg Public School District. Hattiesburg residents will head to the polls bright and early to vote in a special election to approve or reject a bond renewal.

    More >>

    Tuesday is a big day for the Hattiesburg Public School District. Hattiesburg residents will head to the polls bright and early to vote in a special election to approve or reject a bond renewal.

    More >>
Powered by Frankly