Just 16% of MS tax refund calls answered last year - WDAM-TV 7-News, Weather, Sports-Hattiesburg, MS

Just 16% of MS tax refund calls answered last year

According to a report from the department, only 16 percent of calls about tax refunds were answered last year. According to a report from the department, only 16 percent of calls about tax refunds were answered last year.
JACKSON, MS (Mississippi News Now) -

As some frustrated Mississippians continue to wait for their state tax refunds, there are finally answers about what's taking so long.

The Mississippi Department of Revenue presented its budget Thursday and said the department is so understaffed that calls aren't getting answered.

According to a report from the department, only 16 percent of calls about tax refunds were answered last year. Part of the budget pitch was for more than $4 million to add 92 positions.

"The reason they're not responding is not that they don't want to talk to the citizens but they don't have the staff to do so," said State Sen. Willie Simmons, who is a member of the Joint Legislative Budget Committee.

The department's new processing system caught more errors than usual only adding to the slow down.

"We need to have people to look at what the computer finds to determine whether or not that makes a good refund," said Kathy Waterbury with the Department of Revenue.

The department of revenue believes its request stands out from the others.

"It gets back to the fact that everything that we do is money producing. It's revenue producing and everything that we do helps the other agencies," Waterbury said.

Speaker Philip Gunn agreed.

"We certainly want to give them every tool they need to collect the revenue that is due to the state of Mississippi," Gunn said.

The biggest chunk from the Revenue Department's budget is to upgrade the system that processes car tag and title requests.

Copyright 2013 MSNewsNow. All rights reserved.

  • Local NewsLOCALMore>>

  • SEMRHI hosts immunization fair across Pine Belt

    Monday, July 24 2017 6:33 PM EDT2017-07-24 22:33:26 GMT
    Photo Source: WDAMPhoto Source: WDAM
    The Southeast Mississippi Rural Health Initiative wants parents and kids to be prepared for school. The initiative's outreach marketing coordinator, Will Harvey, said that's why they are hosting a back to school immunization fair throughout the Pine Belt. "This is the last week of the immunization fair. We started July 10th. It's something that we do each year. It's a give back to the community. We want to make sure the kids have all of their shots when they are getting ready ...More >>
    The Southeast Mississippi Rural Health Initiative wants parents and kids to be prepared for school. The initiative's outreach marketing coordinator, Will Harvey, said that's why they are hosting a back to school immunization fair throughout the Pine Belt. "This is the last week of the immunization fair. We started July 10th. It's something that we do each year. It's a give back to the community. We want to make sure the kids have all of their shots when they are getting ready ...More >>
  • Couple charged with residential burglary

    Couple charged with residential burglary

    Monday, July 24 2017 5:45 PM EDT2017-07-24 21:45:34 GMT
    Aubrey Goff. Source: FCSOAubrey Goff. Source: FCSO

    A couple has been charged with residential burglary, according to the Forrest County Sheriff's Office.  

    More >>

    A couple has been charged with residential burglary, according to the Forrest County Sheriff's Office.  

    More >>
  • More charges added for Hub City armed robbery suspects

    More charges added for Hub City armed robbery suspects

    Monday, July 24 2017 5:15 PM EDT2017-07-24 21:15:07 GMT
    Thaddieus Cooper. Source: HPDThaddieus Cooper. Source: HPD
    Two Hattiesburg armed robbery suspects have had additional charges added after being arrested over the weekend.  Thaddieus Cooper, 23, and Franklin Donaldson, 28, were both arrested at the Inn on the Hill around 11 p.m. Friday by Hattiesburg police.  Donaldson had active warrants for three hotel robberies in the Hub City, according to Hattiesburg police. Donaldson was initially charged with three counts of armed robbery in connection to hotel robberies at Sl...More >>
    Two Hattiesburg armed robbery suspects have had additional charges added after being arrested over the weekend.  Thaddieus Cooper, 23, and Franklin Donaldson, 28, were both arrested at the Inn on the Hill around 11 p.m. Friday by Hattiesburg police.  Donaldson had active warrants for three hotel robberies in the Hub City, according to Hattiesburg police. Donaldson was initially charged with three counts of armed robbery in connection to hotel robberies at Sl...More >>
Powered by Frankly