Dan Sligh and his wife were in their pickup truck on Interstate 5 heading to a camping trip when a bridge before them disappeared in a "big puff of dust."More >>
The trucker was hauling drilling equipment when his load bumped against the steel framework over an Interstate 5 bridge. He looked in his rearview mirror and watched in horror as the span collapsed into the water behind him....More >>
Friday, May 24 2013 7:09 PM EDT2013-05-24 23:09:56 GMT
It is official, Boy Scouts of America must accept all male youth no matter their sexual orientation. On Thursday, more than 60-percent of the Boy Scouts of America's 14-hundred-members voted for theMore >>
It is official, Boy Scouts of America must accept all male youth no matter their sexual orientation.More >>
Friday, May 24 2013 7:37 PM EDT2013-05-24 23:37:25 GMT
The City of Hattiesburg is increasing the sewer rates for Petal and some Lamar County customers who use their wastewater lagoon. Petal residents are concerned and voicing their opinions after finding outMore >>
Petal and Hattiesburg residents are voicing their opinions after finding out the City of Hattiesburg is increasing sewer rates. More >>
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SOURCE Larson Electronics
KEMP, Texas, March 4, 2013 /PRNewswire/ -- Despite a 9.58 out of 10 rating, Larson Electronics announced that it will discontinue using the Reseller Ratings customer review service for Magnalight.com, citing astronomical price increases, weak technical support and limited response to post-order surveys compared to other review services.
Larson Electronics announced that it ended a several year relationship with customer review site Reseller Ratings due to poor customer survey response, technical support issues and a threefold price increase. "After launching a second review service 8 months ago, we garnered nearly 3700 responses to our post order surveys," said Rob Bresnahan with Larson Electronics' Magnalight.com. "In 7 years, we had less than 200 responses from Resellerratings.com. Even though we had a 9.58 out of 10 rating and were an 'elite' member, we weren't getting the data we needed to improve our business. Fundamentally, I don't think Reseller Ratings has enough name recognition to get customers to open their survey email. Now, with our new review service, which prominently shows the Larson Electronics Magnalight brand, we use those 3700 survey responses to improve our products, the delivery process and the results directly impact employee compensation."
Rob continued, "We also noticed delays in delivering the order confirmation page to the customer. We narrowed it down to the resellerratings.com popup. Once we removed it, we saw the end to a wide variety of order anomalies. When we contacted Reseller Ratings, they opened a ticket and never followed up. Finally, we found credit card charges indicating that they raised our month rate from $199 to $699. Apparently, the notification was tucked at the bottom of a very lengthy marketing email and reflects a random pricing structure which is neither posted nor agreed to contractually by us. According to Reseller Ratings customer service, many customers pay $7000 or more per month for the service and we were getting a bargain. Given that Magnalight.com started with Reseller Ratings when it was $19 per month, we don't see a $699.00 per month value, particularly given the lack of technical support and customer survey response. So we cancelled the service."
Larson Electronics manufactures and sells a wide variety of industrial lighting and power distribution products for commercial and industrial customers. Specialties include explosion proof lighting, portable power distribution panels and high intensity LED lighting for harsh environments. You can learn more by visiting Magnalight.com or contact 1-800-369-6671 (1-903-498-3363 international).
Friday, May 24 2013 5:52 PM EDT2013-05-24 21:52:06 GMT
The eight Marion County law enforcement officers who've lost their lives in the line of duty were remembered in an annual ceremony Friday morning. It included the laying of a wreath at a fallen officersMore >>
The eight Marion County law enforcement officers who've lost their lives in the line of duty were remembered in an annual ceremony Friday morning. More >>
Friday, May 24 2013 4:45 PM EDT2013-05-24 20:45:22 GMT
First responders from in Laurel and Jones County were treated to Lunch Friday by the Wayne Farms Laurel facility. As part of National Emergency Service Week, for the last 12-years Wayne farms has hostedMore >>
First responders from in Laurel and Jones County were treated to lunch Friday by the Wayne Farms Laurel facility. More >>