Hattiesburg resident seeks investigation against LogistiCare

Hattiesburg resident, Alex Bierre, is seeking an investigation against medicaid transporter LogistiCare.

Bierre, who has prostate cancer, says he has waited for the transporter provider for up to four hours before being picked up.

He has contacted the Mississippi Attorney General's Office. Jim Hood's office can neither confirm nor deny that there is an investigation. LogistiCare would not talk with WDAM on camera, but VP of Operations, Greg Bryars, did issue this statement: "LogistiCare manages a network of sub-contracted transportation providers who provide nearly 65,000 rides to Mississippi Medicaid members each month. We want every trip to be safe, comfortable and on time. Through July of this year, 99.6 percent of the nearly half million trips we have managed have been complaint free. However, we always value feedback and encourage any client who has a complaint or comment to call our Where's My Ride line at 866-331-6006 or file a report on the We Care page of our website at www.logisticare.com<https://webmail.logisticare.com/exchweb/bin/redirasp?URL=http://www.logisticare.com> . We investigate and take action on every complaint. We believe that recent service issues are related to a change in transportation providers and have worked hard to make sure that service returns to its normal high standards. We will continue to do everything we can to maintain and improve quality."