City of Hattiesburg launches Hub Alerts

City of Hattiesburg launches Hub Alerts

HATTIESBURG, MS (WDAM) - The city of Hattiesburg has introduced a new way for residents to stay informed.

Hub Alerts is an alert system that broadcasts text messages, voice calls and emails to users during local emergencies, important advisory or significant community announcement.

"Because of where we are located, Hattiesburg tends to be a hotspot for severe weather,” said Mayor Toby Barker. “When these events occur, it’s our duty to provide information that extends beyond the actual weather warning – like facility and road closures, delayed schedules for pick-up services, after-the-storm messaging and more.”

The city said registered users will be alerted for safety and health subject concerns such as:

  • Severe weather conditions
  • Traffic disruptions
  • Road closures 
  • Flooding conditions
  • Power outages
  • Important health notices
  • Significant community updates and announcements

To registers, text HBURG to 888777 from a mobile phone or visit hattiesburgms.com/hubalerts. You will receive a confirmation text after registering.

You can also customize your alert settings through a user profile.

The city said in a news release that the program costs $13,000 annually, which will be shared between the city of Hattiesburg and Forrest County Emergency Management. The program replaces the 911 program both entities shared for several years.

“Through our research of best practices used in similar cities, this system provided the most functionality for messaging but also the flexibility of customization for the user,” said Samantha McCain, chief communications officer for the City. “We recognize that not everyone receives messages the same way. Some people want a phone call and others would rather an email or text message. This system allows for all or a combination of each.”

The city said it’s important for residents to remember the following about Hub Alerts:

  • Hub Alerts will only be used during critical moments or when the information has a direct impact on all residents.
  • This system is NOT reflective of alerts from the National Weather Alert System, and will only deliver messages via text message, voice message by way of phone calls and emails.
  • All phone numbers and email addresses shared with Hub Alerts is stored securely and will NOT be shared or sold to other organizations.

Hattiesburg, your safety is our highest priority. Sometimes we need to get critical information to you about a severe weather event or local emergency so that you can make decisions for your family and loved ones. To help us do that, we're launching Hub Alerts - a new community alert system. This system is shared with Forrest County Emergency Management and it will help us send messages to you through text message, voice calls or email. But, the best part is that you get to decide HOW you receive those messages. From ice, snow and flooding to a local crisis, Hub Alerts will provide us a way to make sure you're aware of important information during a local emergency, important advisory or significant community announcement. To sign up, we’ve made it really easy! You can text HBURG to 888-777 or visit hattiesburgms.com/hubalerts. Additional items you may want to know: ▪️ Hub Alerts will only be used during critical moments or when the information has a direct impact on all residents.* ▪️ This system is NOT reflective of alerts from the National Weather Alert System, and will only deliver messages via text message, voice message and emails. ▪️ All phone numbers and email addresses shared with Hub Alerts are stored securely and will NOT be shared or sold to other organizations. *This is a voluntary program. Traditional message and data rates may apply, and you’ll always have the opportunity to opt-out of the system.

Posted by City of Hattiesburg-Government on Tuesday, February 26, 2019

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